“Today, almost every company talks ing AI, but very few have actually implemented it. That’s because this is not just about adding another office tool; it’s about changing people’s mindsets and, as a result, your core business processes. The good news is that once you make this shift, your company will run far more efficiently,” noted Sergey Kastukevich, deputy CTO at SOFTSWISS, during his speech.
SOFTSWISS showcased real-world applications of artificial intelligence that are already streamlining workflows and enhancing product quality.
One of the innovations is AI-powered interaction with the case database. When a technical issue is reported, the system scans historical data to find similar cases and automatically suggests solutions. This significantly reduces response time and allows engineers to focus on more complex tasks.Also, SOFTSWISS is enhancing its products with AI-driven features. Recent innovations include intelligent fraud detection, player segmentation with tailored offers, and an AI assistant to streamline operator tasks.
Recently, Sergey Kastukevich was recognised as CTO of the Year for Europe, the Middle East, and Africa at the Oracle Excellence Awards 2025.
About SOFTSWISS
SOFTSWISS is an international technology company with over 15 years of experience developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 30,000 casino games, the Affilka Platform, the Sportsbook Software and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team counts over 2,000 employees.
